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Customer service job descriptions

Housekeeper Job Description

The Housekeeper plays a crucial role in maintaining cleanliness and order within the company’s facilities, ensuring a welcoming and hygienic environment for all guests and staff. Their mission is to uphold the highest standards of cleanliness and contribute to the overall customer satisfaction.
Alexandra
Linkedin
4/12/25

Housekeeper Job Overview

Similar Job Titles

🔹Housekeeper
🔹 Cleaning Specialist
🔹 Custodial Technician

Main Missions

The Housekeeper plays a crucial role in maintaining cleanliness and order within the company’s facilities, ensuring a welcoming and hygienic environment for all guests and staff. Their mission is to uphold the highest standards of cleanliness and contribute to the overall customer satisfaction.

Key Responsabilities

✔ Perform daily cleaning and maintenance of assigned areas.
✔ Ensure all cleaning equipment is properly maintained and stored.
✔ Report any maintenance issues or safety hazards to management.
✔ Restock cleaning supplies and toiletries as needed.
✔ Follow all company safety and sanitation policies.
✔ Assist in special cleaning projects as required.
✔ Collaborate with other staff to ensure a seamless guest experience.
✔ Maintain a friendly and professional demeanor at all times.

Tools

  • Vacuum Cleaner: Used for carpet cleaning - Brands: Dyson, Hoover, Shark.
  • Mop: Used for floor cleaning - Brands: O-Cedar, Swiffer, Rubbermaid.
  • Cleaning Chemicals: Used for sanitation - Brands: Clorox, Lysol, Seventh Generation.
  • Duster: Used for dusting surfaces - Brands: Swiffer, OXO, Microfiber.

Skills

  • Attention to detail
  • Time management
  • Communication
  • Problem-solving

Key vocabulary

  • Sanitation: The process of making something clean and hygienic.
  • Custodial: Relating to the maintenance and cleaning of a building.
  • Inventory: A complete list of items such as property, goods in stock, or the contents of a building.
  • PPE: Personal Protective Equipment used for safety in cleaning tasks.

Career path

Housekeepers can advance to supervisory roles such as Head Housekeeper or Facilities Manager, overseeing a team and managing larger operations.

Salary

In the USA, a housekeeper's salary typically ranges from $25,000 for entry-level positions to $40,000 for more experienced roles.

Benefits

Common benefits include health insurance, paid time off, and retirement savings plans.


Housekeeper Job Description

Job Title

Housekeeper

To help you :
✅ A clear, concise sentence to describe the role
✅ The job title must be clear and reflect the role, as it's the first thing candidates see
✅ Needs to match with the keywords candidates search for on job boards and search engines.
🚫 Avoid company-specific titles.

Company Description

This section is specific to your business activity - we cannot provide you with a ready-to-use template.
To help you, here are the elements that must be included:
✅ Your mission
✅ The products and/or services that support this mission
✅ The type and number of customers you serve
✅ Your mid- and long-term goals, with concrete figures
✅ Any other ambitious projects (geographic expansion, new verticals, etc.)

💡 Bonus: Add engaging content like photos, videos, CEO podcasts, or anything else that showcases your vision and ambitions.

Job Brief

As a Housekeeper, you will be a vital part of our customer service team, ensuring that all facilities are impeccably clean and welcoming. Your work will directly impact the satisfaction and comfort of our guests and staff.

To complete this section, here are the essential elements that must be included :
✅ A clear and concise sentence describing the role
✅ Its position in the organizational chart
✅ The scope of responsibility including (if applicable) the size of the team to be managed
✅ One or two specific, long-term objectives for the position

Key Responsabilities

  • Clean and sanitize guest rooms and common areas.
  • Ensure all cleaning equipment is in good working condition.
  • Respond promptly to guest requests for additional amenities or services.
  • Maintain inventory of cleaning supplies and request orders as needed.
  • Participate in team meetings and training sessions.

Skills & Qualifications

🎓 High school diploma or equivalent preferred.

💪 1-2 years of experience in a similar role is typically expected.

🎯 Main Hard Skills

  • Knowledge of cleaning techniques
  • Operation of cleaning equipment
  • Basic troubleshooting of equipment
  • Inventory management

🙂 Main Soft Skills

  • Reliability
  • Customer service orientation
  • Teamwork

Conditions & Benefits

This section is specific to your company - we cannot provide you with a ready-to-use template.
To help you, here are the elements that can be included:
✅ Employment type: Full-time, part-time, freelance, contract, etc.
✅ Location: City + any location-specific benefits
✅ Work schedule: Remote, in-office, or hybrid (ideally with details on the expected balance)
✅ Salary: You can choose to provide a range or leave it unspecified.
✅ Benefits: Outline what you offer in terms of healthcare, wellness programs, parental leave, transportation stipends, and more.

💡 Tip: Work conditions are one of the most important factors for candidates when considering a job. Transparency and honesty go a long way.

Interview Process

This section is specific to your company - we cannot provide you with a ready-to-use template.
To help you, here is a typical process:
1️⃣ Initial phone screening with (Recruiter’s Name), our (Recruiter’s Title) - 30 min
2️⃣ Interview with (Hiring Manager’s Name “HM”), our (HM’s Role) - 45 min
3️⃣ Case study with (HM’s Name), our (HM’s Role) - 1 hour in person
4️⃣ Cultural fit interview with (HM’s Manager’s Name), our (Manager’s Role) - 30 min in person
5️⃣ Team meeting with (HM’s Team Name) – in person
6️⃣ Reference checks

FAQ

🔹What are the main duties of a housekeeper ?

The main duties include cleaning and maintaining guest rooms and common areas, restocking supplies, and ensuring a hygienic environment.

🔹What tools do housekeepers commonly use ?

Housekeepers commonly use vacuum cleaners, mops, cleaning chemicals, and dusters.

🔹What kind of team collaboration is involved in this role ?

Housekeepers work closely with other staff members to ensure seamless guest experiences and participate in team meetings.

🔹What are the essential skills for a housekeeper ?

Essential skills include attention to detail, time management, communication, and problem-solving.

🔹What career progression opportunities are available for housekeepers ?

Housekeepers can advance to roles like Head Housekeeper or Facilities Manager, overseeing teams and managing operations.

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